Improve Customer Satisfaction, Safety, and Efficiency with Complete Visibility into Your Fleet
In field services, providing a flawless customer experience starts with making sure your crew is on time for appointments to honor service level agreements (SLAs) — and equipped with the necessary skills, parts, and equipment for the job. However, this is difficult to accomplish without real-time visibility of what’s happening in your mixed fleet of vehicles, assets, and drivers. A lack of fleet visibility can also make it hard to achieve safety initiatives, reduce risk, streamline maintenance expenses, and maximize resources.
To increase customer satisfaction and fleet productivity while reducing risk and costs, you need complete fleet visibility and informed decision-making. Powerfleet unites all your assets and vehicle types together on a single, device-agnostic platform — empowering you with real-time data and insights to make smarter, more profitable decisions. You’ll have a clear view of your fleet to better serve customers, coach drivers on safety, optimize fuel costs, manage a smooth transition to electric vehicles, and more.
With Powerfleet’s Unity fleet intelligence platform, you can access real-world, decision-grade insights to help you:
- Reduce risk, costs, and liability
- Extend vehicle and asset longevity
- Boost asset utilization and productivity
- Improve customer satisfaction
Common Challenges We Can Overcome Together
Complex Fleet Coordination
and Resource Allocation
Whatever type of field service your business provides — electrical, roofing, landscaping, HVAC, plumbing, pest control, or other — yWithout tracking capabilities and accurate visibility into your vehicles, equipment, and personnel, you may not be aware of their locations or availability. You may also be unable to assign tasks to technicians who have the right skills, parts, and equipment for the job. This can lead to operational inefficiencies and poor customer service — as well as greater vulnerability to theft and unauthorized use of resources.
Powerfleet provides you with complete fleet visibility and real-time, real-world insights so you can optimize asset utilization, enhance resource allocation and deployment, and reduce operational costs. You can streamline operations to ensure optimal crew dispatch for appointments and emergencies. Plus, you’ll have the data intelligence and usage patterns you need to uncover dangerous activities and hidden expenses related to off-business usage, unauthorized driving, geofence entries or exits, idling, and dormancy. You can also deter theft and quickly recover assets if stolen.
Concerns About Driver
Safety and Accident Risk
Not being able to monitor your drivers’ behavior or understand what events are causing accidents can pose a significant danger to your field technicians, vehicles, and company reputation. While it’s important to arrive at appointments on time, risky driving behaviors like speeding, talking on the phone, and eating while driving jeopardize public safety — and poorly represent your brand. Ensuring your drivers’ safety is a constant concern — as is mitigating risk and liability resulting from accidents, whether your drivers are at fault or not. You need a clear view of driver behavior so you can improve driver coaching, address risky behaviors, reduce and prevent accidents, avoid litigation, counter false claims , and protect your drivers and company reputation
With Powerfleet, you receive real-time, in-cab insights on driver behavior and history — including speed, impacts, driver fatigue, and more — to develop driver scorecards and coaching opportunities. Additionally, advanced video capabilities and analytical data can help you comprehensively understand what happened before, during, and after accidents so you can reduce litigation risks, exonerate drivers not at fault, and thwart false claims that could damage your reputation. It also enables proactive mapping of high-risk areas and activities to prevent future incidents.
Fuel is usually a fleet’s largest operating cost. Volatile fuel prices, fuel theft, and pressure to advance sustainability efforts create ongoing challenges in managing this expense. Moreover, without real-world, decision-grade insights into fuel consumption, potential fuel fraud, and carbon emissions, it’s impossible to optimize fuel management. This can have a direct impact on your organization’s bottom-line performance and ability to achieve corporate ESG goals.
Powerfleet equips you with practical insights into the behaviors negatively contributing to fuel consumption. By reducing excessive idling and revving you can boost your fuel economy and your business’s profitability. Additionally, you’ll have the data intelligence to detect fuel theft, as well as determine fleet efficiency. You can also access data on every vehicle’s age, total cost of ownership, and miles per gallon to see which vehicles may be a good fit for moving to electric.
Keeping track of maintenance schedules and understanding wear and tear across your diverse fleet of vehicles is critical to keeping your operation moving, and your customers happy. The absence of real-world usage data and the inability to monitor vehicle inspections can result in unplanned repair costs and inefficient maintenance practices, leading to unexpected downtime.
Utilize Powerfleet’s data-driven insights from engine diagnostics to enable proactive and preventative maintenance scheduling. Receive instant notifications about engine fault codes and asset diagnostics to easily prioritize repairs. These real-time, real-world insights can help reduce breakdowns and unnecessary services, increase operational efficiency, and enhance overall fleet performance.
Ensuring customer satisfaction requires that your technicians reach their destinations in a timely manner and that customers are kept informed of their arrival times. Otherwise, you experience an overwhelming volume of inbound calls from customers inquiring about their technician’s whereabouts. Moreover, customers can be unforgiving. If you’re unable to guarantee timely arrivals and provide great service experiences, you’re at risk of losing customers.
We can help you meet demanding customer expectations by providing real-time updates on technician locations, thereby reducing constant customer inquiries and enhancing overall customer satisfaction. Real-time GPS tracking empowers efficient monitoring of service vehicle locations, ensuring precise crew dispatch for customer appointments, infrastructure maintenance, and emergency response tasks.
Poor Integration Capabilities
and Manual Data Collection
Outdated coordination methods and manual data collection from a mixed fleet of vehicle types and disparate systems can lead to blind, error-prone processes that negatively impact resource allocation and costs. The sheer volume of data from multiple, disparate systems is unmanageable, resulting in data latency, inaccuracy, and inconsistency — along with the inability to derive real-world, real-time insights that can help you improve operations.
Our device-agnostic platform, Unity, takes on the heavy lifting by ingesting data from all your disconnected data sources, including IoT devices, 3rd party devices, OEMs, and external data. Serving as your true one-stop shop for data aggregation and visualization, Unity transforms that data into real-world, decision-grade insights so you can make more informed decisions.
In-house designed products to power efficiency, reliability, and growth
Vehicle Gateway Enterprise
Intelligent Fleet Management with Dual CAN Interface
In-Vehicle Video for Complete Fleet Operations Visibility
Critical Asset Visibility with Ultra-Low Maintenance and Long Battery Life
Benefits Field Service Companies Love
Reduce Risk, Costs, and Liability
Use Unity’s livestream data to monitor driver behavior and enhance driver coaching to reduce accidents and fuel costs; and use vehicle location insights to protect your assets.
Extend Vehicle and Asset Longevity
Reduce downtime and manage your maintenance operations based on real-time, real-world usage and history to ensure you don’t overspend and can extend the life of your resources.
Boost Asset Utilization and Productivity
With Unity, you know where every asset is, its condition, and how best to use it for maximum ROI. Use this visibility to uncover inefficiencies, streamline operations, and increase productivity.
Improve Customer Satisfaction
Happy customers are the lifeblood of a successful business. We can help you more effectively plan, allocate, and utilize resources to meet and exceed customer expectations.
Safe and economical operations are top fleet priorities at Energisa. Relying on conventional methods, such as safety and conversations, isn’t enough. Working with Powerfleet allows us to elevate our safety standards, reduce costs, increase longevity of our vehicles, and help the environment with better fuel consumption.