4 Commonly Overlooked Safety Tools for Materials Handling

Materials handling is the most frequent cause of workplace injuries, according to Travelers, accounting for one-third of 1.5 million total claims analyzed in its Injury Impact Report. While most of these injuries were minor strains and sprains, they still significantly impact employees and reduce productivity. Fortunately, they’re preventable with the proper safety measures.

Let’s look at some commonly overlooked safety tools for materials handling and how you can leverage them to improve safety.

Materials handling is the most frequent cause of workplace injuries, but fortunately, most incidents are preventable with the proper safety measures. Share on X

#1. Telematics Data

The Occupational Safety and Health Administration, or OSHA, estimates that half of severe workplace injuries go unreported. Of course, these come in addition to the countless minor safety incidents that go unreported. These smaller infractions are often symptomatic of more significant problems and may be a precursor to major incidents.

Telematics enable businesses to automatically detect and track impacts, speeding, and other unsafe behaviors. In addition to catching even the slightest incident, these technologies detect dangerous behavior before they cause any safety incident. That way, managers can retrain unsafe employees to ensure safety at all times.

For instance, Powerfleet’s Keyshock provides instant alerts when abusive behavior occurs. The easy-to-install system activates when an impact exceeds a predetermined threshold and alerts management. You can also customize alarms based on safety requirements, while tamper-proofing ensures only management can reset an alarm.

#2. Camera Systems

Forklifts present a unique challenge for drivers. When carrying a load, drivers must ensure that the load is safe and simultaneously observe their surroundings. Large loads require operators to drive backward to maintain complete visibility, but it’s physically hard on the driver to look back for long runs through a warehouse.

Cameras provide forklift operators with complete visibility since they’re mountable in various locations. In addition to delivering optimal visibility for travel around the warehouse, they are helpful for roll handling, turret trucks, push-pulls, side shifting, and clamping operators that may require more visibility than basic forklift operations.

Furthermore, collisions caused by handling equipment, such as forklifts and lift trucks, are the second most common cause of freight damage and inventory losses. 80% of forklift accidents involve pedestrians, and a single forklift accident can cost your business more than $180,000. By using a camera system, industrial vehicles such as forklifts can avoid accidents, damage, and injuries. Camera systems can also protect employers (and employees) against false claims and accusations while providing actionable footage for training purposes. For instance, if telematics data shows unsafe driving habits, managers can replay unsafe behaviors for a driver to help reinforce the training and prevent future safety incidents.

Materials Handling Safety

 Powerfleet’s camera systems provide unparalleled visibility. Source: Powerfleet

Powerfleet’s video solutions give you a better line of sight in material handling operations, improve operator training and coaching through video recordings, and increase operators’ visibility to help prevent collisions and damage.

#3. Forewarners

Warehouses are noisy places with a lot of ambient noise. While a horn blast is well-meaning, it can be challenging for pedestrians or other drivers to hear. The most problematic areas are blind corners, crossing aisles, and exiting semi-trailers, where there’s limited visibility, and things tend to be fast-moving for everyone.

Forewarners and Sideliner LEDs project a bright LED line on a floor’s surface—alerting pedestrians and other vehicles in the area, regardless of ambient noise, to the nearby presence and direction of a vehicle. These lights are also helpful for overhead cranes to indicate places that may be unsafe for pedestrians or other vehicles.

Powerfleet’s award winning Forewarner-Sideliner LED provides six high-powered LED lights that are installable on any industrial vehicle. The easy-to-install and maintenance-free technology is designed for indoor and outdoor use and is available in green or red colors. The Forewarner MAXI provides solid blue or red lights for overhead crane hook locations.

#4. Weight Management

Overloading a forklift is extremely dangerous for drivers and nearby pedestrians or operators. Even if the driver is okay, overloading often results in significant equipment and product damages. Forklift drivers can prevent these problems by ensuring that loads are well-balanced and forks are at a reasonable height.

Weight management solutions can alert forklift operators when overload situations arise. In addition to alerting drivers when a weight threshold is breached, some weight management solutions provide a real-time reading of weight to help when loading semi-trailers or sea vans with limitations or to help with other weight-related use cases.

In addition, you can track freight loads to ensure that your shipments will not exceed trailer capacity, your waybills will match actual weight, and your lift truck capacity is not exceeded.

Powerfleet’s  Lift’N’Weigh and WeighTroller provide a robust hydraulic scale for heavy industrial use cases. The technology is accurate to +/- 2% of the forklift capacity and sounds an audible alarm when exceeding weight limits. Meanwhile, the WeighAlert provides an alarm-only functionality when specific weight measurements are unnecessary.

The Bottom Line

Technology plays a critical role in ensuring the safety of forklift operations. From speed management to camera systems, these solutions can detect unsafe behaviors before they result in significant safety events. They’re also very cost-effective when considering that a single accident can cost upwards of $20,000 or more.

At the same time, telematics can collect data to measure productivity and maximize profitability. For example, telematics make it easy to detect and measure idle time and tie these metrics to specific operators. These capabilities can help managers create customized incentive programs for employees and maximize productivity over time.

Powerfleet is the only company that provides a full suite of safety and theft solutions for all sizes of powered industrial truck fleets and warehouses. Check out our product catalog to view our portfolio of accessories and telematics solutions. To learn more and get advice on the right safety accessories and solutions for your operations, contact us to schedule a free consultation.

3 Takeaways from TMC’s Fall Meeting

The ATA’s Technology and Maintenance Council (TMC) 2021 Fall Meeting recently took place in Cleveland, Ohio, bringing together transportation companies and vendors in the $250 billion industry. The event theme, “Mastering the New Realities of Maintenance Management”, featured sessions on vehicle electrification, future vehicle design and communication technologies, as well as other topics including advanced driver assistance systems, spec’ing vehicles for 2022 and beyond and much more. Not surprisingly, technology took center stage as trucking companies accelerated their adoption of telematics and other cutting-edge technologies.

Let’s take a look at three takeaways from this year’s fall meeting and what they mean for your fleet.

Technology took center stage at the TMC's Fall Meeting—here's what you missed and three essential takeaways! Share on X

#1. The Importance of Relationships During Supply Chain Challenges

The COVID-19 pandemic has led to supply chain issues across the economy. As labor shortages persist, the global economy is struggling to produce everything from microchips to manufactured parts. It’s a frustrating problem for manufacturers that want to deliver equipment and fleets that want to increase capacity or improve efficiency.

TMC Fall Meeting

A Panel from TMC’s 2021 Fall Meeting

As one of the industry’s first in-person trade shows since the COVID-19 outbreak, relationship building was a key focus at the fall meeting. When supply is limited, these relationships can mean the difference between being at the front of the line or waiting months for new equipment.

There are several ways to improve your relationships:

  • Touch base with suppliers regularly—even when you don’t need to negotiate—to get a pulse on their business. Since these conversations aren’t negotiations, suppliers are likely to share valuable information more freely.
  • Be prompt and honest when talking to suppliers. On-time payments and accurate estimates for order sizes will go a long way in improving your relationship with them. Also, if something goes wrong, reach out to them immediately to let them know.
  • Communicate using a single channel that’s easily searchable. That way, you can quickly reference past conversations and pick up where you left off. Or, you can use supplier management tools to simplify the relationship.

In short, relationships have never been more critical, and they can impact your place in line. Try to be an excellent client by adhering to common courtesies, strictly adhering to payment terms, and being polite when communicating with them – even during setbacks or when you’re frustrated. These simple steps can make you more attractive than the majority of their other customers.

#2. Data is Becoming a Must-Have

The COVID-19 pandemic has also put pressure on the trucking industry to become more efficient. With fewer resources available, companies must lean on efficiency gains to drive revenue and profitability. And often, these efficiency gains come through technology, which makes it easy to make optimized, data-driven decisions.

For example, telematics can help you forecast everything from asset tracking to truck replacement cycles. Many of these solutions involve a low upfront cost in exchange for immediate cost savings and an opportunity to streamline your business. And they’re becoming increasingly critical in today’s environment.

There are two key data points to address supply chain issues:

  • Predictive maintenance can help you proactively stock parts for the upcoming year and avoid unnecessarily taking trucks out of service due to parts shortages. As a side-effect, you can give advance notice to your suppliers and improve your relationships.
  • Asset tracking can maximize your asset utilization levels when you have limited resources. With growing shipping demand, fleets are under pressure to make the most of their existing assets, which is impossible when you don’t know their location or status.

In addition to meeting supply challenges, telematics data is becoming increasingly necessary to compete. Many tech companies like Amazon are starting to foray into the logistics space, which means that fleets could see pricing pressure that forces them to find ways to improve their profitability to remain competitive over the long term.

#3. Telematics Continue to Evolve

Most trucking companies recognize the benefit of real-time location tracking, but modern telematics solutions go well beyond the basics. For example, many ELD providers have begun offering dash cams and driver performance measurements to increase accountability and protect drivers and assets in the event of an accident.

There are also a growing number of partnerships throughout the industry. For instance, Powerfleet recently partnered with Hyundai Translead, a leading van trailer manufacturer, to leverage the Powerfleet LV-300 trailer tracking gateway solution to launch HT LinkSense, providing managers with the flexibility to choose sensors and telematics to meet their needs.

TMC Fall Meeting

Powerfleet’s Vista Platform – Source: Powerfleet

Although dash cams are starting to become more common inside cabs, a new breed of connected video-enabled telematics solutions is emerging, powered by AI technologies, machine learning, and 4G LTE real-time connectivity. Powerfleet’s recently launched Vista platform for example, not only delivers real-time high-definition video, from road and driver facing cameras, but also leverages the latest artificial intelligence to analyze and proactively manage risky driving situations across fleets. 

Along with our other software solutions, you can quickly access the key performance indicators that you need to make data-driven decisions that meaningfully impact your top and bottom line.

Beyond the Supply Chain

Supply chain challenges were front and center during the TMC’s fall meeting, but the benefits of telematics extend beyond supply chain issues. There are many different ways that telematics can help streamline operations, eliminate waste, improve safety, and help companies improve their overall business.

Other essential benefits of telematics include:

  • Driver Safety: Driver safety is a key concern for every fleet for obvious reasons. In addition to reducing breakdowns through predictive maintenance, telematics can help monitor driver behaviors, such as harsh braking or speeding, to proactively reach out and reduce potential safety hazards before they result in an accident.
  • Coordination: Many fleets struggle with excessive detention times and other issues that stem from poor communication with loading and unloading docks. Using telematics, you can provide accurate arrival estimates and pave the way for live loads and other strategies to reduce turnaround time.
  • Compliance: The FMCSA mandates that all drivers operate within their hours-of-service (HOS) protocol. Rather than using pen and paper, electronic logging devices (ELDs) help ensure compliance, making it easier than ever to meet requirements. The result is fewer fines and safer driving through proper rest.
  • Fuel Efficiency: Telematics can help collect fuel efficiency statistics, including everything from vehicle MPG to idle time, to optimize behaviors on the road. In addition, optimized routes can help avoid excessive driving and cut down on fuel costs—a key cost center apart from labor.
  • Customer Service: Telematics can help improve customer service by providing accurate estimates and ensuring the products reach their destination intact. For instance, reefer telematics can help ensure that temperatures remain within range during transit to avoid spoiled food or pharmaceuticals.

Oftentimes, the key to success when implementing telematics is incorporating all of this data into a unified interface that’s easy to use and provides actionable insights. It’s equally important to ensure that hardware is rugged and low-maintenance to ensure constant data collection and minimize frustration from fleet managers.

The Bottom Line

The TMC’s Fall Meeting underscored the importance of technology in addressing supply chain issues and demands for greater efficiency. With telematics solutions, fleets can better predict maintenance requirements over the coming year and maximize asset utilization to make the most of their assets when purchasing new assets is difficult.

For more information about Powerfleet’s telematics solutions, visit our product page or contact us for a free consultation.

What’s Causing Trucking Capacity Issues?

The COVID-19 pandemic has taught us many lessons, but the most important is expecting the unexpected. After initial concerns over empty containers, consumer demand snapped back in February of last year, with record-breaking numbers of containers at ports and trailer shortages along domestic routes across the United States and Canada.

Let’s look at some of the underlying factors causing the trucking industry’s capacity issues and how the industry can adapt.

The COVID-19 pandemic led to numerous capacity issues for the trucking industry—we look at the problems and how technology could help solve them. Share on X

Robust Consumer Spending Drives Demand

The COVID-19 pandemic had a significant impact on the amount of money consumers spend and how they spend it.

The price of everyday goods and services rose at a 5.4% annual pace in July 2021, driven by a combination of pent-up demand, economic stimulus, labor shortages, and raw material shortages. During the three months ending June 30th, consumer spending rose 11.8%—the second-fastest rate since 1952—with few signs of slowing down.

Trucking Capacity Issues

Shipping Volumes on the Rise – Source: Iana via TruckingInfo

According to TruckingInfo, total IMC volume rose nearly 30% year-over-year during the second quarter, while intermodal and highway loads were up almost 24% and 33.4%, respectively. These gains occurred across many regions, led by Trans-Canada with 29.6%, Southeast-Southwest at 28.9%, and Midwest-Northwest at 26.6% growth.

The significant increase in shipping volumes spurred higher dwell times at marine terminals with limited labor resources and storage. At the same time, some overseas manufacturers are causing last-second changes by ocean carriers over where a truck driver can deliver an empty container, forcing them to make extra trips and decreasing efficiency.

While the Delta variant could pose a risk to normalcy in late 2021 and early 2022, the strong job market and ongoing fiscal support could maintain momentum throughout the remainder of the year. Moreover, the shift from physical shopping at retailers to home deliveries could persist well beyond the pandemic as consumers prefer convenience.

Supply Constraints Limit Capacity

The sharp increase in demand comes along with shortages of drivers, trucks, chassis, and trailers across the industry.

The driver shortage is nothing new, but the COVID-19 pandemic certainly exacerbated the issue. For instance, there was a predictable wave of early retirements in an industry where the average worker is 48 years old. At the same time, new drug testing regulations limited the number of new eligible drivers to replace them—albeit for a good reason.

According to TTNews, the COVID-19 pandemic also forced more than 3,000 smaller trucking companies out of business. Many of these smaller companies relied on the spot market, which dried up in 2020 before rebounding sharply. The ATA reckons that these smaller companies and owner-operators represent more than 90% of all freight carriers.

Trucking Capacity Issues

Truck Production is Still Below 2019 Levels – Source: Transport Dive

The same semiconductor shortages impacting the automotive market hit the trucking industry, too. According to Transport Dive, the lack of semiconductors will slow the production of Class 5 to Class 8 trucks in 2021. Fleets could be playing catch-up into 2022 as OEMs shift their production schedules and adjust to the shortage.

In addition to trucks, the trailer manufacturing business was hit by a lumber shortage earlier this year. The significant jump in lumber costs forced many fleets to delay purchasing new trailers due to their higher prices, exacerbating the shortage from high demand. Again, these shortages could take until 2022 to fully work out.

Finally, inefficiencies at ports have led to chassis shortages. The lead time to build new chassis is high due to raw material shortages, leading many companies to source broken chassis from graveyards. The problem is that many companies don’t want to use low-quality chassis due to the higher probability of breakdowns.

How to Deal with Capacity Issues

Technology will play a key role in resolving these issues in the near term and preventing similar problems in the future. At its core, technology improves fleet and asset visibility across the supply chain. Fleet managers can coordinate transportation, customers can see accurate delivery estimates, and manufacturers can track their shipments worldwide.

For example, Powerfleet provides a range of trailer, chassis and container telematics solutions and sensors to track location and status. That way, fleet managers can quickly assess their yard assets and make data-driven decisions to streamline their operations and improve efficiency. Dispatchers can also quickly see the status of a chassis or container without having to call drivers or shippers for updates.

Technology can also minimize damaged or stolen products. For example, telematics installed on reefer trailers can alert drivers and dispatch if refrigeration fails. Moreover, some telematics solutions can also provide remote control over the refrigeration unit to correct the temperature. In addition, freight cameras with door sensors can detect when a trailer door opens or closes and get visuals on the cargo loaded inside during transit to ensure it’s safe and sound.

In addition to better management of fleet assets, telematics can help improve driver retention by keeping drivers happier. For instance, Powerfleet’s in-cab ELD solutions automate many of the time-consuming manual paperwork drivers need to complete as well as track everything from gas mileage to harsh braking. This data can be used to support driver coaching or reward programs that incentivize safety.

Of course, technology will also play a vital role in intermodal transportation networks. Better visibility into chassis availability at ports and rail lines could help speed things up  and make it easier to schedule driver pick-ups of containers or chassis. The key in many of these cases is knowing when containers are empty or loaded and when chassis are mounted or unmounted.

The Bottom Line

The COVID-19 pandemic significantly disrupted global supply chains. While an initial dropoff in demand reallocated resources elsewhere, the subsequent boom caught many companies off guard. Technology will play a critical role in resolving the industry’s current capacity issues while mitigating the impact of future disruptions through better planning.

If you’re interested in leveraging the latest telematics technologies across your fleet, contact us for a free consultation or find your local sales rep.

How to Avoid OSHA Violations or Worse with Telematics

Forklifts are indispensable tools in warehouse and manufacturing environments, but they can also cause significant personal injury and damage products and property. That’s why the Occupational Safety & Health Administration, better known as OSHA, has so many different rules governing forklift safety—and means to enforce those rules.

Let’s look at forklift accidents, the cost of those accidents, and how telematics can help mitigate these costs (and improve profitability).

Forklifts are indispensable tools in the workplace, but they cause thousands of workplace injuries each year. Telematics are a great way to minimize these risks. Share on X

How Common Are Forklift Accidents?

According to the Bureau of Labor Statistics, forklift-related accidents cause more than 7,000 non-fatal injuries with days away from work each year. In addition, between 2011 and 2017, more than 600 workers also died from forklift-related incidents. Of course, many accidents are unreported, meaning the actual figures are likely far higher.

The most common injuries include:

EventNonfatalFatal
Caught in or compressed by equipment or objects7%1%
Struck by falling object or equipment—other than powered vehicle6%16%
Struck by powered vehicle—non-transport15%18%
Falls to lower Level6%15%
Non-roadway incidents involving motorized land vehicles23%27%
Pedestrian vehicular incidents20%12%

Source: BLS

OSHA Rules & Regulations

OSHA imposes many safety rules on employers regarding the safe operation of forklifts. For instance, employers must implement an approved OSHA Safety Training Program that goes over regulations and concepts to provide operators with the understanding needed to safely utilize the equipment and minimize the risk of injury or death.

Other OSHA rules impacting forklifts include:

  • All forklifts must meet specific design and safety standards, such as an overhead guard to prevent occupational injury. (29 CFR 1910.178(a)(2))
  • Employers shall ensure that each powered industrial truck operator can operate a forklift safely by complying with training program requirements and safety management and safety programs specific to forklifts. (29 CFR 1910.178(l)(1)(i))
  • Employers should not allow anyone to walk beneath the elevated portion of a forklift. (29 CFR 1910.178(m)(2))
  • All forklifts must be examined at least daily before being placed in service, and forklifts used around-the-clock must be examined after each shift. (29 CFR 1910.178(q)(7))
  • Any powered industrial truck that’s not in safe operating condition shall be removed from service, and all repairs should be made by authorized personnel. (29 CFR 1910.178(q)(1))
  • Defects must be immediately reported and corrected. (29 CFR 1910.178(q)(7))
  • Employees should have access to personal protective equipment, such as helmets and safety glasses.

Some of these requirements may seem onerous and difficult to enforce in practice. After all, it may take a lot of time to thoroughly inspect a fleet every shift. The good news is these efforts can improve productivity, reduce accidents, and lower maintenance costs, improving your bottom line. Even better: technology can help automate some of the work.

These safety regulations should also be a bare minimum. For example, OSHA doesn’t require ongoing monitoring of driving behavior, but implementing such a program could identify unsafe situations before they result in an accident. As a result, you could avoid both costly OSHA penalties as well as worker’s compensation and the human costs of injury.

Measuring the Cost of Forklift Accidents

Forklift accidents are one of the most common violations reported to OSHA. But a violation doesn’t always mean that an incident occurred—it may appear during an OSHA investigation too. OSHA may issue a citation, and multiple citations can trigger significant fines and penalties when it identifies unsafe conditions.

Gravity-based penalties fall under a few categories:

TypeMinimum PenaltyMaximum Penalty
Serious$964 per Violation$13,653 per Violation
Other than serious$0 per Violation$13,653 per Violation
Willful or repeated$9,630 per Violation$136,532 per Violation
Posting requirements$0 per Violation$13,653 per Violation
Failure to abateN/A$13,653 per Day

Source: Safety by Design

Repeat violations that occur within three years involve stiffer penalties of up to $136,532. In addition, willful violations that happen when the employer knows there’s a risk to an employee and does nothing to resolve it have the same stiffer penalty levels. However, these penalties are reduced by up to 80%, depending on the number of employees.

In addition to OSHA penalties, companies may need to deal with workers’ compensation and lawsuits. According to the NCCI, the most costly lost-time workers’ compensation claims by cause of injury were from motor vehicle crashes at an average of $78,466 per claim in 2017 and 2018. Even minor cuts or scrapes could cost upwards of $23,000 per claim.

Improve Safety & Compliance with Telematics

Telematics are one of the best ways to improve safety and compliance to minimize the risk of safety incidents and OSHA violations.

For example, forklift telematics can lock out unauthorized drivers and enforce a safety checklist before each use. In addition, the centralized reporting from these features makes it easy to verify compliance during an OSHA investigation, avoid liabilities, and view safety trends over time to ensure constant improvement and prevent regressions.

Powerfleet provides a variety of safety technology solutions, such as:

  • Forklift and Industrial Safety Light Solutions promotes workplace safety by preventing dangerous pedestrian and vehicle collisions. The forklift-mounted device projects a bright LED line on the floor’s surface, alerting pedestrians in the area regardless of ambient noise.
  • Impact Management protects equipment from abusive operators by sensing an impact that exceeds a predetermined level and alerting management to the harsh hits and improper handling.
  • Speed Monitoring measures speed, distance, and over-speed events to ensure vehicle operators are held accountable. You can set audio and visual alarms when exceeding a speed limit.
  • Weighing Systems can help provide accurate and reliable weight readings to ensure that forklifts aren’t lifting more than their designed capacity.
  • Camera Systems can help train and coach employees on driving behaviors and operating conditions. In addition, companies use the camera technologies to lower costs of damage and provide proof of insurance claims.
  • Pedestrian Alert solutions help reduce or eliminate the risk of incidents involving forklifts and Pedestrians.
  • Access Control Systems manage access with an existing employee ID to ensure driver training and accountability. Gain peace of mind knowing that only certified operators are using equipment.
  • Automated Checklist ensure regulatory compliance with OSHA by using an electronic checklist completion before vehicles can operate.

In addition to improving safety, forklift telematics can help streamline operations and improve profitability. For example, Powerfleet IQ provides an in-depth look into fleet utilization to optimize asset allocation across locations, downsize fleets when necessary, or support purchasing decisions. It even integrates with WMS and ERP software systems.

The Bottom Line

Forklifts are a significant source of safety incidents and OSHA violations. Fortunately, telematics can make it easier to prevent these violations and create a culture of safety. And more, these solutions can provide unparalleled fleet visibility to streamline operations and maximize profitability over the long run.

To learn more about Powerfleet’s telematics, browse our product catalog or contact us for a free consultation.

What Geofencing Can Do For Your Fleet Management

Most fleets use GPS technology to plan routes or track shipments, but these reasons are just scratching the surface of what’s possible. Geofencing helps managers keep track of trailers at customer sites, improve security, and automate manual yard checks. And in combination with other telematics, the technology can be even more powerful.

Let’s look at what geofencing is and some ways to use it across your fleet to improve safety and efficiency.

What Geofencing Can Do For Your Fleet Management Share on X

What is Geofencing?

Geofencing uses GPS to create virtual boundaries around a location. For example, a company might outfit trailers with GPS technology to create a geofence around their yard. The geofence could alert fleet managers when trailers leave the yard to prevent theft, automate yard checks,  verify driver timesheets or set up landmarks like customer sites.

Most telematics solutions combine geofencing with other GPS-related capabilities. In addition to alerts when a trailer leaves the yard, companies may be able to see where assets are on the road. These capabilities are invaluable for everything from route planning to customer service (e.g., updating customers on arrival times). For trucking companies that manage trailer pools, this is an invaluable tool.

Geofence Fleet

Powerfleet Vista’s powerful user interface. Source: Powerfleet

Stop Cargo Theft

North American cargo theft more than doubled between April 2019 and April 2020, according to CargoNet. The average value per theft also increased from $151,000 in 2019 to $230,000 in 2020. With growing shipment volumes, these trends are likely to accelerate over the coming years, and fleets should take action to protect their goods.

Geofence Fleet

Cargo theft statistics from Memorial Day 2020 – Source: CargoNet

Geofencing is an easy way to prevent theft. By geofencing trailers and tractors, fleets can receive immediate alerts when an asset moves out of a yard after business hours. In addition, managers can proactively contact the police and provide detailed information to recover the assets, including their real-time location.

In addition to geofencing, fleets should consider using freight cameras and sensors on their trailers to get even more information about the trailer and freight status to quickly respond to theft events. Powerfleet provides a full range of these solutions, including door sensors and freight cameras that can capture movement in real-time and transmit it to the cloud to deter and ultimately catch thieves.

Automate Yard Checks

Yard checks are a time-consuming, and error-prone task that involves verifying the presence and status of trailers in the yard. By the time it’s completed, the information could already be out of date. Despite these challenges, only a quarter of companies use yard management systems, according to the State of Yard Management 2021 Industry Report.

Geofencing can help automate and improve the process by recording when trailers enter or exit the yard based on their GPS location. Fleet asset managers can also use this information to spot trailers that have been sitting idle for long periods of time, being underutilized. Managers can instantly see the location of every trailer on the web application without having to go outside and manually verify them.

In addition to trailer locations, freight cameras can determine trailer status (e.g., empty or loaded). Powerfleet combines these capabilities into a single solution that completely automates yard checks and enhances trailer utilization and your team’s productivity. You can instantly know which trailers are available and which trailers are ready to go.

Verify Timesheets

Geofencing solutions can help verify driver timesheets and overtime requests. For example, managers can quickly confirm trailer arrival and departure times by matching up GPS data with driver records. At the same time, they can receive alerts when trailers leave the yard during off-hours to get a sense of driver schedules.

Geofence Fleet

Modern ELD Solutions – Source: Powerfleet

When used with other telematics solutions, you may be able to eliminate timesheets. For example, Powerfleet’s in-cab ELD solution makes it easy for drivers to digitally record hours of service, eliminating the need for manual records and ensuring compliance at all times. You can even alert drivers when they are required to take a break.

Beyond Geofencing with GPS

Telematics solutions provide a range of benefits beyond yard checks. While these technologies may have been challenging to implement in the past, the combination of solar power, 4G LTE, and web-based platforms has made it easier than ever to access real-time information. Partners like Powerfleet can also partner with you to develop a deployment plan.

Some key benefits of telematics include:

  • Utilization: Improve asset utilization through access to real-time location and status. Right-size your fleet of assets and increase trailer turn times.
  • Security: Ensure security with door sensors, cameras, and GPS tracking—both in the yard and on the road.
  • Customer Relations: Improve customer satisfaction by communicating real-time location and status with them to share arrival times and get trailers unloaded and returned more quickly.
  • Compliance: Make sure drivers comply with hours of service (HoS) and other regulations through automation.
  • Integrity: Refrigerated truck sensors and cameras verify that cargo remains fresh throughout a journey.
  • Driver Insights: Track driving habits, such as speed and cornering, to improve safety and fuel efficiency.

Proactive MaintenanceEngine Insights: Better maintain vehicles and trailer assets by identifying problems early on instead of on a scheduled timeline and proactively fix them.

Powerfleet provides a broad range of telematics solutions to address everything from material handling equipment to tractor-trailers to vehicles. Even better, we offer the technology to help turn these data points into actionable insights. Powerfleet has more than 20 years experience in telematics, providing customers with improved safety, security, efficiency, regulatory compliance and the ability to increase revenues.

The Bottom Line

Geofencing is a great way to reduce risk and improve efficiency in your yards and at customers’ sites. In addition, GPS technologies make it easy to track tractors, trailers, containers, and other fleet assets along their journey. These capabilities can further improve security on the road and customer service by providing more accurate arrival time estimates.

Learn more about Powerfleet’s telematics solutions, or contact us today for a free consultation.

Level Up Your Customer Service with Telematics

Top-quality products/services and skilled technicians are only half the battle when it comes to running a successful business—customer service is often just as important.

Telematics combines telecommunications with informatics via a device containing a GPS receiver that collects and stores data and sends it wirelessly to a cloud service and then to a user application. With the application software, you can gain business insights such as spotting patterns of poor driving by the same drivers, see when maintenance is needed, or set alerts for outlier events such as unauthorized use during off-hours.

Let’s look at why customer service matters and the different ways that telematics can help improve it.

Telematics plays a critical role in improving customer service through better fleet management. Share on X

Why Customer Service Matters

Customer service can mean the difference between a lifelong client and a negative review that turns away hundreds of would-be customers. It costs six to seven times more to attract a new customer than retain an existing customer, so when one-third of customers switch companies due to poor customer service, it’s a very costly mistake!

On the other hand, a positive customer experience leads more than half of customers to make additional purchases. That’s why a 5% increase in customer retention can produce 25% more profit! Of course, you also want all the positive reviews you can get in a world where 90% of would-be customers rely on them to support their purchasing decisions.

Accurate Arrival Estimates

Service and delivery appointments are a common source of frustration for customers and companies with field services. For example, customers may rearrange their schedules to be home for an appointment, making delays extremely frustrating. At the same time, calling drivers multiple times per day just for location updates is tedious and time-consuming.

Telematics Customer Service

Powerfleet’s Vista Platform – Source: Powerfleet

Telematics can help automate the process by providing a real-time look into driver locations. Dispatchers can quickly check on driver locations and call customers to tell them when they’re on the way. Some companies might even automatically send a notification to customers when a driver is 15 minutes away or if there’s an unexpected delay.

Effective Positive Driving Behavior Incentives

Many sales teams stay motivated with leaderboards to celebrate successes and build camaraderie. The same concept can help encourage safer driving and on-time appointments. It’s an excellent way to ensure that everyone is hitting their targets while reducing the risk of accidents, speeding tickets, and other adverse traffic conditions.

Telematics provide the data and analytics for these kinds of programs. For example, companies can easily collect data on speeding, harsh braking, sudden acceleration, or other driving events. They can also measure fuel efficiency per driver, and real-time GPS locations can corroborate whether deliveries were on time.

Bigger Savings for Everyone

Vehicle fleets are a significant cost center for service and delivery businesses. In addition to the cost of the vehicle, fuel, and insurance, service technicians spend a considerable amount of billable hours traveling to and from customer sites. Therefore, modest improvements across any of these areas could significantly reduce costs and improve profitability.

Telematics make it easy to gain efficiencies and reduce  costs, letting you pass on savings to customers. For example, vehicle telematics can tell you when maintenance issues arise before they become a more significant event like breaking down on the road. It can also help optimize routes for fuel and time and encourage more fuel-efficient driving behaviors.

No More Billing Mistakes

Many businesses experience seasonal fluctuations in demand, creating a need for contractors to step in from time to time. When that happens, it’s imperative to ensure contractors are appropriately paid to maintain a high level of service to your customers. However, it can be a challenge to track their tasks when they’re working in the field.

Telematics can help generate reports that measure the number of miles driven or hours worked during a given day. Meanwhile, GPS capabilities make it easy to verify their arrival and departure times. That way, you can ensure that customer service was completed on time and immediately take action if contractors or even full time employees show up late.

Beyond Customer Service

The benefits of telematics extend well beyond customer service. These technologies can deliver a range of benefits, enabling a rapid return on investment. They are one of the most cost-effective ways to improve safety, increase efficiency, and help companies keep their costs under control.

Telematics Customer Service

Benefits of Telematics Solutions – Source: Automotive Fleet

Some of the other core benefits of telematics include:

  • Access & Security: Telematics solutions ensure that only authorized drivers can operate a vehicle while providing cameras and sensors to protect cargo areas from opportunistic thieves.
  • Over-the-Air Updates: Some telematics solutions provide over-the-air updates, diagnostics, and preventive maintenance, making it easy to address problems remotely.
  • Accidents & Insurance: In-cab and on-the-road video footage can help exonerate drivers if they’re involved in accidents that weren’t their fault, potentially lowering insurance premiums.
  • Fleet-wide Analytics: Telematics data across an entire fleet can help right-size fleets and make other adjustments to maximize profitability and operational efficiency.

Fleets looking to make the transition to hybrid or electric vehicles can also take advantage of telematics to inform their decisions. For example, you can see how many miles each vehicle puts on per day, helping determine candidates for electrification. You can also use engine data to get a better idea of when a vehicle might be coming due for replacement.

Powerfleet provides a full suite of telematics, video, and sensor solutions to enable all of these benefits and more.  

  • CANiQ is an advanced fleet management solution, utilizing a smart algorithm to combine data from various vehicle environment interfaces such as CANBUS and OBD and runs on 4G LTE connectivity. 
  • Driver Feedback Display (DFD) provides continuous real-time coaching via visual and/or audible feedback to drivers, indicating the risk level of their driving and enables drivers to provide immediate feedback to the back office.
  • Vista, Powerfleet’s video solution provides real-time locations, high-definition videos, safety alerts for drivers, and automatically records events if there’s a sudden jolt when the vehicle is parked and turned off.

The Bottom Line

Customer service is critical to the success of any business. Telematics plays a vital role in improving customer service by improving communication and reducing costs. They also enable companies to implement programs and policies to minimize risk on the road and encourage drivers to improve constantly.

Powerfleet provides a full range of telematics solutions for fleets of all sizes. From real-time GPS location to engine diagnostics, these solutions can help you improve customer service, as well as improve the efficiency and profitability of your fleets.

Learn more or contact us to schedule a free consultation to discuss how you can add telematics to your fleet.

Power Up Your Dispatch Teams with These Technologies

Drivers are the lifeblood of the trucking industry, but they’re not the only employees responsible for success. Dispatchers play an essential role in every trucking business, scheduling drivers, flagging issues, negotiating freight, and ensuring smooth operations. While the job entails a variety of different tasks, many technologies can make life easier for dispatchers.

Let’s look at how to empower your dispatch teams with telematics to make their lives easier and operations more efficient.

Dispatchers are essential to the success of every trucking business, and empowering them with technology can help ensure smooth operations. Share on X

Asset Visibility with GPS

Telematics with GPS technology integrated into Transportation Management Systems (TMS) or Enterprise Resource Planning (ERP) software enables dispatchers to see their entire fleet of assets on a single screen. Using these real-time locations, dispatchers can send their closest drivers to a location, update customers when deliveries are running late or ahead of schedule, and document arrival and departure times for detention billing, among other things.

Of course, GPS is also invaluable when dealing with weather, road closures, and other traffic delays. For example, a dispatcher may identify road closures due to construction or traffic before drivers are, enabling them to alert drivers and reroute trucks to avoid traffic and aid in timely delivery of cargo to customers. 

In addition to tracking trucks, dispatchers can use GPS technology to track trailers or containers across intermodal transportation. So, for example, trucking companies can eliminate the need for time-consuming yard checks while efficiently providing customers with updates on shipments throughout their journey.

The data from GPS technologies can also be aggregated and analyzed over time to identify trends. Dispatchers may use these trends to plan the most efficient schedules, avoid congested areas, identify longer dwell times at certain landmarks, and improve customer relations. Managers can also access detailed driver performance data to help them address any problems and ensure the fleet operates at maximum safety and efficiency.

Driver Communication with ELDs

Driver communication involves much more than smartphones. For example, drivers need to record Hours of Service (HOS), receive clear job orders, and complete daily vehicle inspection reports (DVIRs). At the same time, dispatchers may need to know the truck’s location, fuel levels, or access historical trip data to do their jobs effectively.
Dispatch New Technologies

Powerfleet’s LV-9000 is a modern ELD that provides more functionality. Source: Powerfleet

Fortunately, modern in-cab telematics go well beyond electronic logging devices (ELDs). For instance, Powerfleet’s LV-9000 supports complex driver workflows, minute-by-minute updates, and a continuous connection to send and receive job orders, trip data, text messages, GPS position data, fuel consumption analytics, and more.

For example, a dispatcher can easily monitor drivers’ daily logs for errors or violations while simultaneously monitoring working hours and equipment health—all without needing to contact the driver directly. Thanks to onboard telematics solutions and cellular networks, they can access all this information in the cloud.

Powerfleet’s technology also enables drivers to stay connected via mobile device apps, meaning that they can respond to messages and complete jobs outside of the truck’s cab. These capabilities can be incredibly convenient when trucks are parked or when drivers are outside of their vehicle at a fuel or rest stop.

Reefer Management with Sensors

Refrigerated trucks, or reefers, help deliver fresh produce, pharmaceuticals, and other temperature-sensitive products across the country. Since these products can spoil, the federal government developed the Food Safety and Modernization Act (FSMA) to avoid spoilage and ensure food safety across the supply chain.

The FSMA regulations require shippers to maintain a clean trailer, pre-cool the trailer before loading, monitor temperatures during travel, maintain reefer fuel levels, and keep records to prove safe transport. In many cases, dispatchers help drivers monitor temperatures and other alerts or fault codes during the transit to avoid expensive spoilage claims.

Two-way remote communication and real-time temperature sensors enable dispatchers to react to any problems quickly. For example, a dispatcher can remotely control/adjust the temperature of the trailer without involving the driver. In addition, Powerfleet’s LV-400 automatically records refrigerated unit engine hours and fault codes to improve preventive maintenance scheduling and ensure accurate temperature management at all times.

In addition to sensors, fleets might use humidity, pressure, or light sensors to ensure optimal cargo conditions. Door sensors and IR LED cameras can also help prevent cargo theft, particularly with pharmaceuticals and other high-value cargo transported in refrigerated trailers across the United States.

Maximizing Data Accessibility

Telematics solutions provide a wealth of data, but it needs to be easily accessible. Dispatchers must quickly locate information and convert it into actionable insights for drivers or managers—ideally without having to run complex or time-consuming reports. Unfortunately, many telematics solutions providers neglect these requirements.

Powerfleet’s dashboard makes it easy to track assets in the yard or on the road. Source: Powerfleet

Powerfleet provides a real-time, web-based dashboard that makes it easy to find information at a glance. In addition to leveraging data on the job, dispatch can be an entry point  to other careers within an organization—often a management track. Providing dispatchers with a high level of data can help them make data-driven decisions and recognize trends that can ultimately help them deliver more value to the organization in other roles.

The Bottom Line

Dispatchers are responsible for everything from monitoring drivers’ daily logs to coordinating deliveries, making them an essential part of any trucking operation. While the job entails a variety of different tasks, many technologies can help automate manual workflows and keep everything running a lot more smoothly to maximize productivity.

Powerfleet provides a full range of telematics solutions covering everything from materials handling in the warehouse to last-mile delivery to the customer—and everything in between.

Learn more about our logistics solutions or contact us to schedule a free consultation!

Next Generation Smart Trailer Expectations

The global supply chain has become increasingly complex over time. With the rise of Amazon, consumers expect packages to arrive the next day or even the same day, which requires extensive planning. The industry has also seen a growing number of regulations designed to accomplish everything from curbing emissions to ensuring food safety.

The ATA’s Technology and Maintenance Council (TMC) recently surveyed 12 of the top 15 trailer rental/lease companies in North America to learn about the technologies they use, their experiences and challenges with them, what their customers use/request, and their plans for the future. The group published these findings in an extensive research report and outlined them in a recent webinar.

Let’s look at these findings and where the smart trailer market is heading over the coming years.

The TMC's recent smart trailer survey found that, while GPS is almost ubiquitous across the industry, telematics is just starting to hit its stride. Share on X

A mobile resource management report by C.J. Driscoll and Associates, published in early 2019, suggested 23 percent of the six million trailers in operation had some sort of tracking electronics. Information regarding the future of trailer electronics was presented in 2019 at the Truckload Carriers Association 81st Annual Convention. At that event, panelists forecasted the industry would increase the use of mobile resource management (telematics/trailer tracking)
to 42 percent by next year, 2022.

Industry Challenges

The trucking industry has never been busier than it is today, but at the same time, it faces many challenges: There’s a driver shortage, fuel costs are on the rise, trailer leases booked for over a year, and the list goes on.

The TMC’s webinar focused on three significant challenges:

  • Theft: Cargo theft is a $15 billion to $35 billion problem in the United States, according to the NICB. Depending on the cargo, thieves can steal thousands to millions of dollars worth of merchandise, such as electronics or pharmaceuticals.
  • Safety: The Food Safety and Modernization Act introduced new rules for refrigerated transportation. At the same time, Wal-Mart and other retailers have requirements that go above and beyond government regulations to ensure food safety.
  • Regulation: Environmental regulations have become increasingly strict for trucking companies. For example, a new trailer proposal in California would require newly manufactured reefers to use a refrigerant that doesn’t have a negative global warming impact.

In addition to these challenges, trailers are held for even longer periods of time. Trailer service life has often been quoted being 15-20 years. The study shared that some first-time buyers of a trailer may keep it for as little as 5-7 years based on the original equipment manufacturer
(OEM) warranty, while others may keep the trailer for 20-25 years. Final use of a trailer is often as storage at businesses and farms.

Many of these challenges are solvable with the help of technology. For example, Powerfleet’s reefer trailer tracking and monitoring solution, the LV-400, enables companies to provide retailers with documented temperature and humidity readings during transit rather than just at the point of loading and unloading the trailer. Similarly, liftgate monitoring and GPS tracking can help prevent theft and aid recovery.

Technology Push vs. Pull

Technology suppliers are always coming up with new ideas to solve these problems. Many of these technologies follow a similar growth curve, known as the Gartner Hype Cycle. The TMC’s report looks at new fleet technologies through the lens of the Gartner Hype Cycle to understand where fleets are in the adoption process.

Smart Trailer Technologies

Gartner Hype Cycle – Source: Wikipedia

According to TMC’s report, a number of examples in the trucking industry (e.g., ABS, automated mechanical transmissions, digital displays) have shown it takes 20-30 years for a new innovation to go from start to a high percentage of new production and may never reach 100 percent unless mandated by law.

The report hypothesized that rental and leasing fleets can be a way of testing new technology in a variety of applications while minimizing risk. The survey conducted asked about their interest and that of their customers in the following technology areas for trailers:

• Trailer global positioning system (GPS)
• 3G/4G/5G telecommunications
• Variable frequency tracking/location updates
• Geofencing
• Door open/closed
• Loaded/empty status
• Interior temperature/humidity
• Power source
• Reefer/heater monitoring
• Tire pressure management
• Liftgate monitoring
• Wheel end and brake monitoring
• Backup and/or proximity sensors/cameras
• Onboard trailer weigh scales
• Light and/or electrical gateway hubs

 

With a 2.5-to-1 trailer-to-tractor ratio, most innovation focuses on the four to six million trailers in North America alone. For example, real-time tracking and predictive analytics aim to optimize asset utilization, reduce maintenance costs, improve safety, and reduce liability. These technologies will help boost efficiency and generate a meaningful ROI.

The key is suppliers and fleets working together to develop and implement these solutions. To that end, the TMC’s eSMART program is looking to create standards that ensure interoperability between different technology platforms and ultimately transform trailers from “dumb throwaways” to smart assets that generate an ROI.

4 Important Takeaways

The TMC webinar looked at four of the 12 essential technologies that fall along the Gartner Hype Cycle. The researchers look at the current state of adoption, what’s holding back fleets, issues and concerns, and potential benefits. This data could help both fleets and suppliers ensure that they’re keeping up with the latest trends.

The four critical areas include:

  • Solar Power: The researchers found a high rate of solar adoption because battery power is often insufficient to meet trailer needs when disconnected from the tractor. Solar is a way to extend battery life and simplify recharging, especially in older trailers ill-equipped for smart products.
  • Standardization: The researchers found that the lack of industry standards is a significant impediment to technology adoption. Many rental/lease fleets have one or two preferred telematics providers but want to ensure that technologies from different providers work together, particularly when it comes to data generation. Since these fleets deal with tens and hundreds of different carriers, they are interested in standardization to make installation and maintenance easier and less prone to failures.
  • Customers: The researchers point out that customers are the most significant driver of technological change. While GPS is a ubiquitous requirement, many customers aren’t asking for telematics yet. Instead, rental/lease fleets are exploring telematics on their own as a way to differentiate their trailers from the competition.
  • Field Upgrades: Over-the-air updates are inherently harder for trailers than tractors since there’s not always a power source of cellular connection. Hardware upgrades can be even more time-consuming than software updates. In addition to picking the right technology, fleets must ensure they can keep them updated. For example, the 3G sunset is underway and fleets are needing to address their existing technologies before they become obsolete.

Powerfleet provides a range of solutions designed to address these needs and requirements. For example, our award-winning trailer tracking LV-500 provides solar-powered super-capacitors and long-lasting batteries, enabling optimal visibility of assets and cargo, along with over-the-air updates and a powerful AI to translate data into actionable insights.

The Bottom Line

Smart trailers are still early in the Gartner Hype Cycle, but some technologies offer a considerable benefit already. Rental/Lease Fleets are increasingly getting requests for additional features for more intelligence on trailers. Over the coming years, fleets can look for many of these technologies to standardize and evolve to become more reliable. Meanwhile, early adopters can benefit from the valuable experience and early ROI.

The TMC’s full report looks at everything from electronic device failovers to 4G vs. 5G to GPS issues. To learn more about Powerfleet’s smart trailer solutions and more such as trailer tracking, freight cameras, dash cams, ELDs, visit our Logistics solutions page or contact us to speak to a telematics expert.

How to Improve Material Handling Safety & Maximize Efficiency with Analytics

Material handling is both a leading source of safety incidents and a vital part of warehouse operations. As a result, these operations are an ideal target for telematics solutions that can effectively reduce safety incidents and improve productivity. The key is tracking the right metrics and aligning stakeholders behind a common goal.

Let’s take a look at how analytics can help improve material handling safety, as well as some tips to implement these practices in your warehouses.

Material handling is both a leading source of safety incidents and a vital part of warehouse operations—here's how telematics can improve both areas. Share on X

Safety is a Top Concern

OSHA estimates that forklifts account for 61,800 minor injuries, 34,900 serious injuries, and 85 forklift-related deaths each year. With about 900,000 forklifts in the U.S., those numbers amount to a 1-in-10 chance that each forklift will be involved in an accident this year. Meanwhile, one out of every six workplace deaths is forklift-related.

Forklift fatalities occur for many reasons:

Accident TypePercentage (%)
Crushed by vehicle tipping over42%
Crushed between vehicle and surface25%
Crushed between two vehicles11%
Struck or ran over by a forklift10%
Struck by falling material8%
Fall from the platform on forks 4%

OSHA believes that standardized training and safety procedures could prevent 70% of forklift accidents. After all, the most common causes of safety incidents are preventable things like speeding, cornering, giving rides, or a lack of warning signs or floor markings. The key is correcting these poor behaviors before they cause an incident.

According to the National Safety Council, the average direct worker injury cost to a company is $38,000, with $150,000 in additional indirect costs. OSHA can also fine companies up to $7,000 for minor infractions and up to $70,000 for repeat offenders. Given the high financial and human costs of injuries, preventive technologies are always worth the investment.

Productivity Drives Value

Materials handling is a critical part of any warehouse operation. By some accounts, they comprise 10% to 80% of the product cost, with the percentage rising for inexpensive or commodity products. Materials handling functions also consume more than 90% of the product flow time within manufacturing businesses.

There are two key ways to measure materials handling productivity:

  • Labor Productivity: The time forklift operators spend actively working. If operators are waiting around too much, there may be an opportunity to optimize labor costs.
  • Materials Productivity: The number of pallets moved by lift truck operators. Comparing pallets per hour across operators or facilities can help benchmark and improve productivity.
  • Asset Productivity: How often is high valued equipment sitting idle. Knowing peak demands and concurrent usage is key to optimizing fleet requirements.

There are also many different strategies to improve productivity:

  • Optimize facility layout. Slotting popular items near each other and closer to packing/staging areas, identifying and addressing areas of congestion, and adding traffic control devices can help dramatically improve productivity for all operators.
  • Implement proper training. Consider assigning new forklift operators an experienced mentor to help answer questions beyond the introductory PowerPoint training sessions. Cross-training employees can also help improve their productivity.
  • Maintain your equipment. Ensure that equipment is well-maintained to avoid costly breakdowns while investing in side shifters, fork positioners, or other capabilities that can help increase flexibility and productivity within fork trucks.

Unfortunately, many of these improvements require a blind investment. For example, investing in new equipment should theoretically improve productivity, but it’s hard to prove the return on investment without tracking productivity at a granular level. Data is critical to understanding the impact of these investments and encouraging more investments.

Telematics Optimizes Safety & Productivity

Telematics improve safety and productivity through actionable data. For example, telematics solutions can help lock out untrained operators, enforce electronic OSHA checklists, and sense impacts to foster a safety culture. The same technologies can measure the amount of time a fork truck operator is active and how many pallets they’re moving per hour.

Powerfleet is a leading provider of telematics solutions. We recently helped a long-term customer in the food and beverage industry adopt our technologies on more than 2,500 pieces of materials handling equipment across nearly 100 food and beverage manufacturing and distribution facilities, providing a pivotal case study in the potential benefits.

Materials Handling Telematics

Powerfleet’s KPI Scorecards – Source: Powerfleet

The customer opted to track three key performance indicators:

  • Time forklift operators spent actively working
  • Number of pallets moved by lift truck operators
  • Number of damage-causing impacts recorded by total pallets moved per lift truck operators

The customer then developed a plan to encourage every stakeholder—including managers, operators, supervisors, and executives—to invest in the outcome. After all, investing in technology without a clear plan of action leads to an expensive set of useless data. The key to success is defining the data that matters and effectively using it.

The “carrot-and-stick” plan included:

  1. Develop a consistent set of measurements for material handling productivity and safety, regardless of the size of the facility.
  2. Establish new benchmarks for pallet moves versus lift truck motion time and impact events.
  3. Set up key performance indicator (KPI) scorecards for drivers, supervisors, and warehouse managers.
  4. Award cash bonuses and other incentives for meeting KPI targets.
  5. Retrain or repurpose forklift operators who fail to meet the benchmarks for safe productivity.
Materials Handling Telematics

Powerfleet’s SAP Integration – Source: Powerfleet

We worked with the customer to integrate Powerfleet IQ with its Kronos time-card system and SAP warehouse management system to chart data points like paid time versus seat time, time in motion with load, and lift truck impacts versus the number of pallets moved. We also worked together to build easy-to-use KPI scorecards for relevant parties.

In the end, the implementation resulted in an 85% reduction in accidents and damage, 100% compliance with crucial safety metrics, and a better way to measure safety and productivity across the organization.

The Bottom Line

Materials handling is a common source of safety incidents and a vital part of warehouse operations, making it a natural target for telematics solutions. By tracking the correct data, integrating existing systems, and aligning stakeholders, you can develop actionable metrics and KPI scorecards that drive a tangible return on investment.

Powerfleet IQ Analytics is a robust analytics platform that translates data from vehicles, operators, and other sources into actionable KPIs. You can easily compare operational performance across sites, drill down to specific vehicles, or see high-level profiles. You can use the data to improve safety, streamline maintenance, and optimize productivity.

Contact us for a free consultation and learn how to improve your materials handling operations with telematics solutions!

4 Must-Have Automations for Field Service Fleets

From plumbers to maintenance/warranty service professionals, many organizations have one foot in the transportation business with their field service fleets. Managing these private fleets can be a headache for companies that are already busy with their core business. Fortunately, new technologies have made it much easier to manage commercial vehicle fleets while opening the door to new opportunities.

Let’s look at four ways to leverage technology to automate mission-critical tasks and open the door to new capabilities.

New technologies have made it easier to manage private fleets while opening the door to new opportunities. Share on X

#1. Track Assets with GPS

Most drivers already use GPS navigation to find their way to client sites, but relatively few businesses use the same technology to track company vehicles. Rather than calling drivers to get a status update or checking lots for a vehicle, GPS technologies make it easy to see real-time locations on a web or mobile dashboard without any effort.

There are several other benefits to tracking vehicles:

  • Dispatchers have greater visibility into vehicle locations when talking with customers or assigning jobs.
  • Customers can track the real-time location of delivery vehicles or accurately estimate the arrival times of technicians.
  • Business owners can see where vehicles are located across different areas and maximize fleet utilization.

The same technology can also help reduce risk:

  • Many insurance companies offer discounts to GPS-enabled fleets since the technology reduces the likelihood of theft or loss.
  • Business owners can prevent inappropriate vehicle use by employees, such as running personal errands.

#2. Improve Safety with Telematics

Driver safety is always a top priority. In addition to the human costs of an accident, companies could be on the hook for tens of thousands of dollars—or even millions—in damages along with permanently higher insurance premiums. Driver training and ride-alongs can help improve safety, but it’s a tedious and costly process that ties up employees.

Telematics solutions provide real-time insights into driver behavior that you can use to automate driver assessments, build incentive programs for good driving, and retrain poor drivers to reduce the risk of accidents. For example, you can measure speeding, harsh braking, sudden acceleration, and cornering and tie those behaviors to specific drivers.

Private Fleet Automations

Powerfleet’s Vista makes it easy to manage your fleet – Source: Powerfleet

In addition to driver telematics, integrated cargo-hold sensors can monitor temperature and humidity, as well as provide alerts when there’s a sudden shock that might cause movement. These technologies can help eliminate the need for drivers to monitor cargo-hold conditions and help businesses defend against unwarranted damage claims.

Dashcams can augment these telematics to provide another layer of security. Cameras give the drivers 360-degree situational awareness and businesses video evidence to support insurance claims when incidents occur. Integration with telematics solutions also ensures meaningful driver scores and captures footage of dangerous events.

#3. Plan Better with Analytics

The best way to make any decision is with the right data. With vehicle locations, driver behaviors, and other data points, fleet management software can automatically optimize routes to reduce time and maximize fuel efficiency. You can also gain insights into the average deliveries a driver makes or the average time a technician spends at a job site.

In addition to improving the customer experience and reducing stress for employees with optimal routes, the same data points can help optimize asset utilization. For example, you can analyze vehicle usage patterns to right-size your fleet and reduce costs. Or, you can confidently time vehicle purchases for when you know there’s ample utilization potential.

More data is also helpful when building budgets. With granular data covering fuel consumption, vehicle maintenance, and other costs, managers can create more accurate forecasts to help businesses better manage their cash flow. Applying artificial intelligence can further improve these forecasts by searching for deeper patterns in the data.

#4. Preventative Maintenance

Vehicle breakdowns are frustrating for everyone, but they can be exceptionally costly for businesses. When a company vehicle breaks down, businesses lose out on potential revenue while still paying employees. You may even have to pay for towing and emergency rates to ensure that the vehicle is quickly repaired and back on the road.

Telematics goes beyond looking at the odometer for maintenance. Instead, you can gain access to over-the-air diagnostics and implement preventative maintenance that’s determined by wear-and-tear, not miles driven. The result is fewer breakdowns, lower maintenance costs, and improved fleet utilization and profitability over time.

Predictive maintenance technologies can also help determine when it’s time to replace fleet assets. With proper planning, you can typically negotiate better deals than a last-minute vehicle replacement and group purchases to obtain volume discounts. You can even use usage data to determine the optimal vehicle make and model for the job.

Powerfleet’s Platform

Powerfleet’s Field Service Management Platform is an integrated solution specifically engineered to solve the complex challenges of next-gen fleet operators, regardless of size.

The platform makes it easy to:

  • Establish data-driven and goal-oriented safety and productivity measures across your fleet to improve constantly.
  • Track real-time locations for fleet assets and create customizable geofences to simplify management.
  • Plan optimized routes for enhanced ETAs, less stressful driving experiences, and a better customer experience.
  • Measure everything from fuel usage to the temperature and humidity of the cargo hold in real-time.
  • Protect assets with real-time monitoring of locations and dashcams to provide unparalleled visibility.

Powerfleet provides simple ordering, training, and onboarding to minimize downtime and realize an immediate return on investment. If any issues arise, we provide 24/7 customer support to help keep your fleet running smoothly.

Contact us today to learn more!

The Bottom Line

Managing a fleet is no small task, but technology simplifies the job. With Powerfleet’s Field Service Management solutions, you can access unparalleled visibility and streamline your workflows. In addition, the relatively low cost and widespread benefits of these solutions can help create a rapid payback period and attractive long-term ROI.

Contact us today to schedule a free consultation!