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Extent of Warranty
Subject to the exclusions and limitations below Powerfleet warrants to Customer that during the applicable warranty period, Powerfleet or a Powerfleet authorised Service Partner shall in a commercially reasonable time remedy material defects in materials, design and workmanship in the Equipment (or any part) free of charge by repairing or, in Powerfleet’s sole discretion, replacing the Equipment in accordance with and subject to the terms of this warranty.
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Warranty Period
The different warranty periods are:
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for Purchased Equipment (effective from the date of installation of the Equipment) - twelve (12) months; and
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for Bundled Equipment - for the duration of the Initial Term and applicable renewal period(s).
Unless otherwise required by applicable law, the warranty periods above shall not be extended or renewed by Powerfleet’s authorised repair or replacement of the Equipment in question. However, any part of the Equipment which is repaired or replaced during the warranty period shall be warranted only for the remainder of the original warranty period or for sixty (60) days from the date of repair or replacement, whichever is longer.
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How to obtain warranty service
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To make a claim under this warranty, Customer should raise a service request as
set out in Powerfleet’s welcome documentation.
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Any claim under this warranty is subject to the Customer notifying Powerfleet in
writing of details of the alleged defect within a reasonable time of the defect
having come to the Customer’s attention and in any event no later than the end
of the seventh (7th) day following the expiry of the applicable warranty period.
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When making a claim under this warranty, the Customer will be required to provide
to Powerfleet the defective Purchased Equipment (or the affected part of the Purchased
Equipment) and the original proof of purchase clearly indicating the name and address
of the Customer, the date and place of purchase, the product type and the serial number
of the Equipment.
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Any repairs and/or replacement of Equipment will be provided at the point of
original supply.
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How to obtain warranty service
The different warranty periods are:
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This warranty does not cover:
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normal wear and tear for Purchased Equipment (including without
limitation wear and tear of aerials, batteries or displays),
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defects caused by wilful acts or omissions, rough handling or accidents
(including without limitation defects caused by sharp items, by bending,
compressing or dropping, etc.),
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defects or damage caused by misuse of the Equipment, including use that is
contrary to any instructions provided by Powerfleet (including the instructions
as set out in the relevant user guide), and/or defects arising from any other
relevant acts or factors beyond the control of Powerfleet which the warranty
should not reasonably be expected to cover.
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Travel, necessary expenses and accommodation costs, which
will be for the Customer’s account.
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in the case of any battery powered Product, Customer fails to maintain
the required minimum battery levels
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normal wear and tear for Purchased Equipment (including without
limitation wear and tear of aerials, batteries or displays),
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It is Customer’s sole and exclusive responsibility to maintain minimum battery
levels for any and all battery powered Equipment. In no event will Powerfleet be
liable for any costs, losses, claims or damages, including but not limited to lost
revenue, profit, or data, or for any special, indirect, consequential, incidental,
or punitive damages, related to or arising from the Equipment, including but not
limited to the inability to use any battery powered Equipment as a result of Customer’s
failure to maintain required battery levels and/or a forced disconnect.
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The warranty period for computer programs in machine-readable form included in
Equipment, which are essential for the functionality thereof as specifically
stated in the Equipment specifications will be coincident with the warranty
period of the Equipment.
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Software patches, bug fixes, updates or workarounds do not extend the original
warranty period.
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The warranty period for installation hardware that does not contain a serial
number, such as adapters, USB connectors and certain power supplies (“Serialized
Accessories”) is ninety (90) days from the date of shipment by Powerfleet and for
non-serialized installation hardware, such as antennas and cable harnesses is thirty
(30) days from date of shipment by Powerfleet.
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This warranty does not cover defects or alleged defects resulting from: the Equipment
being used with, or connected to, any product, accessory, software and/or service not
manufactured or supplied by Powerfleet or the Equipment being used other than for its
intended use being the receipt of services provided by Powerfleet. Defects may be caused
by viruses arising from the Customer’s or from a third party’s unauthorised access to
services, other accounts, computer systems or networks whether through hacking, password
mining or other means and the warranty does not cover such defects.
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This warranty does not cover defects caused because the Equipment has been short-circuited
or where the seals of the Equipment enclosure have been broken or show evidence of tampering
or under conditions for which the Equipment was not designed.
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The warranty does not apply if the Equipment has been opened, modified or repaired (or by
any attempt to do any of the same) by any person other than an authorised Powerfleet Telematics
Service Partner or if it has been repaired using unauthorised spare parts of a third party or
if the Equipment’s serial number has been removed, erased, defaced, altered or is illegible
for any reason and this shall be determined in the sole discretion of Powerfleet (acting
reasonably).
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This warranty does not apply if the Equipment has been exposed to moisture, dampness or to
extreme thermal or environmental conditions or to rapid changes in such conditions, to
corrosion, to oxidation, to spillage or to liquid or to damage from chemical products.
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Miscellaneous Conditions
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It is a condition of this warranty that any Equipment to be replaced will be replaced only
with a product supplied by Powerfleet. Wherever possible, reasonable efforts will be made
to ensure that the replacement Equipment is of the same or a similar specification.
Replacement Equipment may be supplied from refurbished stock which has been tested and is
fully functional.
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In the event of a claim, Customer is only entitled to repair or replacement (at the option
of the Powerfleet) of the Equipment. There is no entitlement to any monetary settlement.
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Powerfleet shall not be liable for any loss of, damage to, or corruption of, content or
data howsoever arising from or in the course of the repair or replacement of the
Equipment.
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If, (as determined in the sole discretion of Powerfleet acting reasonably), the Equipment
is found to have been damaged or is malfunctioning as a result of any matter or cause which
excludes the applicability of the warranty and the Equipment is capable of repair then, if
requested to do so by Customer, Powerfleet shall endeavour to effect, or arrange for a Service
Partner to affect, the necessary repairs to the Equipment within twenty-eight (28) days of
determining the cause of damage or malfunctioning of the Equipment. The costs of repair,
including travel and accommodation costs (together with VAT thereon) shall be paid by Customer.
Last Updated: May 5th, 2025
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