Customer Stories

Blackburns Chimney Services

Our asset monitoring capabilities helped Blackburns Chimney Services’ stolen utility trailer be recovered in less than 24 hours.

Background

Blackburns Chimney Services has been the trusted chimney sweep company of central Ohio residents for over 30 years. Offering chimney sweeps and inspections, masonry repair, caps, leaky chimney solutions, fireplace service & dryer vent cleaning, and more. Active members of both the Chimney Safety Institute of America and the National Chimney Sweep Guild, Blackburn’s Chimney Sweeps aims to set the standard for professional chimney care.

The Challenge

Blackburns Chimney Services started looking for an asset monitoring solution after one of their utility trailers was stolen. In addition to the cost of the physical trailer, the company had to replace all the expensive equipment and tools in the utility trailer at the time. Despite having security cameras on premise, they had no way to monitor their vehicles, track their assets in real-time and also have a way to quickly be alerted if the asset was moved during non-working hours or stolen.

The Solution

Prior to Powerfleet, Blackburns relied solely on the memory of the last person to physically move a utility trailer as to where it was located. They needed not only a system that would allow them to see where a vehicle or high value utility trailer was, but one that could be configured to send an alert when the trailer was moved unexpectedly during off hours.

Powerfleet’s solution implementation:

Provides Track & Trace for the exact location of assets in real-time
Aids in the almost immediate recovery of a stolen, high-value utility trailer
Generates automated alerts for asset movement during set non-working hours

Results

In a bizarre happenstance, less than a month after signing on with Powerfleet, the replacement utility trailer for the one that was initially stolen was stolen again. The trailer was taken in the early morning and recovered within a few hours. As the asset monitoring system is designed and configured with multiple “on” and “off” hour working schedules, an alert was sent out as soon as the “unplanned movement” was detected, alerting the company staff in an instant rather than waiting to be discovered.

“The Powerfleet solution is easy to use. The Powerfleet team is helpful and has follow-up meetings after installation to make sure we know how to manage it. At the time our utility trailer was stolen and equipped with Powerfleet technology, I was out of town (not in the office), but

the system was easy to use remotely. I was able to log-in and track our assets from anywhere,” said Debbie Wiedwald, Owner, Blackburns Chimney Services.

The Powerfleet solution is easy to use. The Powerfleet team is helpful and has follow-up meetings after installation to make sure we know how to manage it. At the time our utility trailer was stolen and equipped with Powerfleet technology, I was out of town (not in the office), but the system was easy to use remotely. I was able to log-in and track our assets from anywhere

- Debbie Wiedwald, Owner

Blackburns Chimney Services

Conclusion

Powerfleet was able to provide true real-time asset visibility to the company and improved the overall utility trailer fleet security. With access to on-demand tracking, Blackburn’s Chimney Services are now fully capable of recovering an asset if it were to be stolen again, while providing valuable information to law enforcement and their insurance provider. In addition to being able to monitor asset locations, the office team at Blackburns Chimney Services can now get a deeper insight into the utilization of their assets, which helps control operating costs while improving efficiency.

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