Powerfleet FAQ

We’ve compiled a set of answers to your most burning questions. If you don’t find an adequate answer here, then please contact a Powerfleet team member who will assist you further.

• IS IT POSSIBLE TO IMPROVE VIDEO QUALITY?

  Yes, there are quality configuration settings with respect to frame and compression rates. However, a change to these configuration settings will increase data transmitted as well as reduce the on-board storage duration.

• How can driver’s check their average data usage per month?

  Data usage, internal storage size, and memory usage can be viewed on the driver’s Android phone or iPhone in the Settings menu.

• How is driver ranking calculated for the leaderboard?

  Driver scores are collected and calculated across a 7-day period (excluding the current day) and then ranked in order of best to worst.

  If two drivers have exactly the same score, their rank will be determined according to how the sort algorithm has sifted the data. Therefore, one may be 2^nd and the other 3^rd. Keep in mind that the sort algorithm goes into decimals, so exact scores are possible but highly unlikely.

  Drivers are only ranked against other currently active drivers. For example, if a driver is on leave, the number of active drivers will be less in terms of the group against which the driver is ranked.

• What range of data is looked at to determine leaderboard ranking?

  Data is taken from the last 7 days (excluding the current day) and is calculated up to the end of the previous day at midnight.

• What would prevent a driver from receiving a ranking?

  No trips. In other words, the driver has not traveled any distance during the 7-day time period.

• How do I start integrating?

  In order to commence your integration, you will need two sets of credentials that are aligned with our framework. A Customer Success Manager can assist in setting up the credentials. Firstly, you will receive an email to state that the application has been registered. You will then need to click on the “View Integrated Application” link in that email to view your unique Client ID and Client Secret. After clicking the link, a new tab will open in the default web browser and display the Client ID and Client Secret which you will need to capture and store in a safe place. 

• Do I have ‘eyes’ on my assets at all times?

  Absolutely – you can access historic and real-time data based on information from the tracking device.

• Is it only applicable to fixed assets?

  No. It applies to both moveable and fixed assets.

• Does it require a power source?

  No.

• How does this automation help my business?

  This improved asset control and visibility can eliminate the costs of not knowing an asset's location and help optimise asset deployment and utilisation.

• What is flexible tracking?

  You can choose to have your solution delivered via wired, battery-operated (wireless) or low-cost options.

• Why are timeline streams and info important?

  Timeline streams and information in fleet tracking are important for real-time visibility, historical data analysis, performance monitoring, and event tracking, enabling better decision-making and operational efficiency.

• Can I Track Assets Other Than Vehicles?

  Yes, Powerfleet GPS tracking is not limited to vehicles. You can also track non-powered assets, such as trailers, containers, equipment, and more, using specialised tracking devices that are fit-for-purpose.

• Can I Integrate Powerfleet GPS Tracking Data Into My Existing Fleet Management Software?

  Yes, our system supports API integration, enabling seamless data flow between Powerfleet GPS tracking and your existing software systems. This integration enhances your ability to manage all fleet-related data in a centralised manner.

• Can I Set Up Custom Geofences Using Powerfleet GPS Tracking?

  Absolutely, our platform allows you to define custom geofences based on specific geographic boundaries. This feature enables you to receive alerts and notifications when vehicles or assets enter or exit designated areas for enhanced security, compliance and efficiency.

• What Types Of Tracking Devices Does Powerfleet Offer?

  We offer a range of tracking devices designed to cater to diverse fleet needs. From wired devices to wireless options, as well as some offering self-install options too. Our devices are engineered to provide consistent and accurate data transmission, no matter the requirement or use case.

• Can Powerfleet GPS Tracking Devices Withstand Harsh Environmental Conditions?

  Yes, our tracking devices are engineered to operate reliably in the most remote and harsh environments. They are designed to endure temperature variations, moisture levels, vibrations caused by movement, and other conditions commonly encountered in fleet operations, making them a robust solution for any tracking need.

• Is Powerfleet GPS Tracking Suitable For Both Small And Large Fleets?

  Yes, our system is highly scalable, making it suitable for fleets of all sizes. Whether you manage a small number of vehicles or an extensive fleet, our solution can be tailored to your specific requirements.